INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What materials do you use in your jewelry?

At K2B Jewellers, we use only high-quality materials, including ethically sourced gold, platinum, silver, and gemstones. Our commitment to sustainability ensures that every piece is crafted with care and responsibility.

2. Do you offer customization services?

Yes, we specialize in bespoke jewelry. Whether you have a design in mind or need help bringing your vision to life, our expert artisans will work with you to create a unique, personalized piece.

3. How do I care for my jewelry?

To maintain your jewelry’s brilliance, clean it regularly with a soft cloth and store it in a cool, dry place away from harsh chemicals. For detailed care tips, visit our Jewelry Care Guide or contact us for assistance.

4. Can I book an appointment to view your collections?

Absolutely! You can schedule a consultation to explore our collections or discuss custom designs with our experts. Book an appointment online or contact us directly for more details.

5. What is your return and exchange policy?

We offer a hassle-free return and exchange policy for unworn and undamaged items within 30 days of purchase. Custom or engraved pieces may have different terms. Visit our Returns & Exchanges page for complete details.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS